Build systems, not dependency

Written By:
Published On:
Matt Verlaque
Apr 24, 2025
After three companies and countless mistakes-
I've created 5 frameworks that empower your team, and give you more free your time.
They're -
1. 10-80-10 delegation
Most leaders delegate like this:
3-minute conversation at the start
Zero involvement during execution
Shocked disappointment at the end
It feels efficient, but it's actually wasteful and risky.
Instead, I use the 10-80-10 method:
→ First 10%: I get deeply involved as an individual contributor. I ensure they understand the vision and the specific, measurable outcomes we need.
→ Middle 80%: I hand it off completely. They own the execution.
→ Final 10%: I get involved again before completion. I tell them, "Bring this back when you're at 90%. Don't wait until the deadline."
This has saved me hundreds of hours and tens of thousands of dollars in rework. The time investment upfront pays off exponentially.
2. High-tempo OS
This is a set of daily, weekly, monthly, and quarterly activities that serve two purposes:
→ They ensure I know exactly what's happening in the business
→ They make sure my team has the information to make decisions like I would. Without me.
Daily checks (non-negotiable):
Cash flow: Daily cash email showing balances, upcoming liabilities, and our net position
Customer support: Review of incoming tickets to ensure we're responding at a world-class level
Sales pipeline: Demo requests, calendar capacity, and lead generation metrics
Weekly rhythm:
Precision scorecard: Every Monday, I review data from the prior week.
Team meeting: Everyone sees all the data so they understand how the business is performing
Monthly rhythm:
Performance review: 12-month trends on all key metrics
Deal audit: Analysis of every won deal to identify which marketing channels and salespeople are driving results
Financial review: Complete P&L examination to catch any concerning variances
Quarterly rhythm:
Goal setting: 13-week planning cycle for major initiatives
3. 1-3-1 decisions
People often ask questions they already know the answers to.
They just haven't spent enough time thinking about the problem.
So when someone comes to me with a question, I don't answer it.
→ I say: "Run a 131 on this."
They go away and come back with:
ONE clear problem statement
THREE viable solutions (not one good one and two throwaway options)
ONE recommendation, explaining why it's the best choice
90% of the time, they solve their own problem in the process. The other 10%, I can see their thinking and coach them to level up.
I built a Slack bot for this.

(See exactly how I set it up in this video where I break down our entire tech stack)
4. The weekly CEO note
Every Monday morning, I send a note to my entire team.
The note covers:
What I'm thinking about strategically
Market observations and trends
Updates on product evolution
Revenue performance
Media and content initiatives
Operational highlights
This gets everyone on the same page before our weekly meetings, so we can focus on execution rather than context-building.
Want my exact template? It looks like this:

5. All hands support
Amazon, Zapier, and now Precision — all do this.
Every single person in your company needs to participate in customer support.
Even if it's just once a quarter.
This ensures everyone understands:
What causes customer pain
What brings customers joy
What's confusing about our product
And thus make decisions that actually impact customers.
After implementing these frameworks, I've understood that "empowering your team" doesn't mean you step back, cross your fingers, and hope for the best.
It's about building systems so damn good that your people make the same calls you would.
Just without you in the room.